Return

To Return/Exchange Your Product:

Email info@defenseinnovation.com to make the request
Wait to get your return order approval email with instructions on how to send your item
Box up your product, with all its included components, in its original packaging and documents
Ship it back via your choice of carriers, preferably with a tracking number.

Special Considerations:

Be sure to enclose all spare parts and included components that shipped with your product; the return of incomplete products generally results in incomplete refunds
You are responsible for return shipping fees
It’s wise to use a traceable shipping method for your return as well as buy additional insurance with the shipping company you are using if your package is worth more than $100.00USD.

The Fine Print:

You must have an Return# to return any product. Packages will be refused if there is no Return number on the outside of the box.
Money will be refunded within 5-10 business days of receipt of your return
We will refund your actual purchase price via your original means of payment, excluding shipping and handling fees
Restocking fees are rare, but if they apply, you will be notified during the return process.
All return items must be in good new condition, in original packaging with all its included components and documents
Paintball and consumables are not returnable
Custom, special order, and clearance items are not returnable